FAQs

Here are some questions we are commonly asked at Boori. If your question is not here, please contact our customer service team who will be happy to help.
Where can I see Boori products?

Visit our store locator to find your nearest retailer. Not every store has every product on display, so you can also search by your favourite collection to find it.

What safety standards do your cots meet?

All our cots meet BSI standard BS EN 716:2008. Our beds meet BSI Standard BS EN 8509.

Will your mattresses fit my cot bed?

All the mattresses we sell are 132 x 70 cm, and fit our current range of cot beds only. If you have an older Boori or Urbane by Boori cot bed our mattresses will not fit it and you will need to source one from another retailer.

If in doubt, please check the labelling on the base of your cot bed. This will tell which size mattress you need.

If you require a 132×77 mattress please contact us directly on 01635295670.

What are the washing instructions for my Boori mattress?

Standard Mattress 132 x 70

  • No removable cover
  • Wipe clean using warm water or warm water and a mild detergent

Deluxe Actipro Pocket Spring Mattress 132 x 70

  • Fully removable cover
  • Wipe clean using warm water or warm water and a mild detergent
  • Fully removable Cover
  • Machine wash at 60 degrees – Do not bleach
  • Tumble Dry approved (Do not iron) – Do not dry clean

Natural Pocket Spring Mattress 132 x 70cm

  • No removable cover
  • Wipe clean using warm water or warm water and a mild detergent

 

What size mattress do I need once I have converted my Convertible Plus or Expandable cot bed?

For the Eton Convertible Plus and Provence Convertible Plus you will require a standard double mattress, size 190 x 135 cm.

You will need a conversion kit to convert the cot bed into a double bed.  This can be purchased separately.

For the Eton Expandable, Sleigh Expandable and Pioneer Expandable you will require a standard single mattress, size 190 x 90 cm.

The Eton Expandable requires a conversion kit to convert the cot bed into a single bed.

The Sleigh Expandable and Pioneer Expandable come with the conversion kit.

Do you offer a product warranty?

Yes, we offer a five year product warranty on our Boori products and a two year warranty on our Urbane by Boori products.

On products purchased from our Outlet Store we offer a 1 year warranty – this is because they are discontinued and end of line products.

All Boori products (including mattresses) carry a full five (5) year manufacturer’s warranty as testimony to the quality and longevity of the range. This warranty excludes general wear & tear and damage caused, by the product not being used in accordance with its instructions or the care instructions.

During this guarantee period Boori will replace any defective part. In the event of a product being replaced, as a whole unit or part thereof during the guarantee period, the guarantee on the replacement will expire five (5) years from the original purchase date.

This guarantee excludes accidental damage, misuse and or improper transporting and handling.

The warranty is void if the original product has been altered in design or colour in anyway. ­

All warranty claims must be lodged at the place of original purchase and proof of purchase must be provided in order to lodge a warranty claim.

How do I care for my Boori product?

In order to preserve the beauty of your Boori nursery furniture we recommend the following:

  • Avoid placing the furniture in strong sunlight and keep away from direct heat sources.
  • Wipe up spills immediately with a soft, clean cloth.
  • If necessary use a mild soap solution and wipe clean with a damp cloth, then dry immediately.
  • Wipe in the direction of the grain, not in a circular motion.
  • Do not use strong household cleaners.
  • Avoid contact with sharp objects and hot liquids
  • Avoid rubber feet on items, such as radios, computers or telephones.
  • Use a felt (not plastic) mat to protect furniture surfaces.
  • Do not open more than one drawer at a time.
  • When moving the furniture do not drag, always lift and place into position.
Where can I get spare parts?

Commonly requested parts and hardware are available to purchase in “Accessories & Spares” on our website.

To purchase a spare part please contact Customer Service Tel: 01635 295670 or info@boori.co.uk, please identify the part needed using the instruction or by sending a picture, we will then get back to you.

If your product is within warranty and you believe it has a manufacturing fault, then you can contact us with photographic evidence and we will replace the part free of charge.

My Boori Cot Bed has “Country Collection” on the badge, can I get any spares or accessories?

As these are older model cot beds that are no longer manufactured we are very limited on spares and accessories.

If you need a Toddler Guard Rail the ones on our website shop are not compatible, please call customer services on 01635 295670 for further advice.

If you need a spare part for this range these are also limited, please contact Customer Services on 01635 295670 for further information.

What wood is your furniture made from?

The wood we use for our products can vary between products and between colours. This is because we want to make sure we use the timber that will best suit that individual product. The woods we use have all been initially selected for their strength and durability, and are then paired with particular colours to create the best look.

If you would like to learn more, you can read about our woods here.