Terms & Conditions

  • OUTLET STORE TERMS OF SUPPLY

    This page (together with the documents expressly referred to on it tells you information about us and the legal terms and conditions ("Terms") on which we sell any of the products ("Products") listed on our website ("our site") to you.

    These Terms will apply to any contract between us for the sale of Products to you ("Contract"). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in it.

    By placing an order you are agreeing to our terms of supply below.

    You should print a copy of these Terms or save them to your computer for future reference.

    We amend these Terms from time to time. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 30th June 2016.

    1. These Terms, and any Contract between us, are only in the English language.
    2. Information About Us
      1. Our main trading address is 18-20 Charles St, St Marys NSW 2760.
      2. To contact us, please see our Contact Us page.
    3. Our Products
      1. Our Products are made from wood and therefore colour variance may exist due to the natural attributes of the material.
      2. Although we have made every effort to be as accurate as possible, because our Products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our site have a reasonably variable tolerance.
      3. The packaging of the Products may vary from that shown on images on our site.
      4. All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.
    4. Use of Our Site
      1. Your use of our site is governed by our Terms of Use and website Acceptable Use Policy. Please take the time to read these, as they include important terms which apply to you.
    5. How We Use Your Personal Information
      1. We only use your personal information in accordance our Privacy Policy. For details, please see our Privacy Policy. Please take the time to read these, as they include important terms which apply to you.
    6. Consumer's Rights
      1. As a consumer, you have legal rights in relation to Products that are faulty or not as described. Nothing in these Terms will affect these legal rights.
    7. How the Contract Is Formed Between You and Us
      1. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process
      2. Details of your right to cancel and an explanation of how to cancel an order are provided in the Order Confirmation.
      3. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site, we will inform you of this by email and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.
    8. Our Right to Vary These Terms
      1. We may revise these Terms from time to time in the following circumstances:

                                                   i.     changes in how we accept payment from you;

                                                  ii.     changes in relevant laws and regulatory requirements; and

                                                 iii.     changes in our delivery system.

    1. Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
    2. Whenever we revise these Terms in accordance with this clause, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.
    1. Delivery
      1. We will deliver to most addresses within Australia.  We require a street address for delivery.  Some remote locations cannot be serviced. We do not deliver to destinations outside the Australian mainland and Tasmania.
      2. Products may not be available for immediate delivery. The lead time for delivery will vary from 7-10 working days based on points of destination, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
      3. Delivery will be completed when we deliver the Products to the address you gave us.
      4. If no one is available at your address to take delivery, we may leave you a note that the Products have been returned to the delivery company premises, in which case, please contact our delivery company to rearrange delivery. There may be an additional delivery charge to cover costs if you are not available to take delivery after agreeing a delivery date with the delivery company after 1 attempt.
      5. As most of our furniture is considered as heavy and/or bulky items, you will need to assist the Courier in delivering the item to your door. You agree to this condition as part of your purchase. If this is absolutely not possible, please contact us to arrange for an additional person to assist. Additional cost will apply.
      6. The Products will be your responsibility from the completion of delivery.
    2. Return Policy
      1. Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
      2. If we supply you with an incorrect product, we will supply you with the correct product once the incorrect product has been returned. In the event of a wrong product being supplied, you must contact us within 48 hours of receiving your goods. The freight cost will be paid by Boori.
      3. If the item arrives damaged or faulty, please contact service@boori.com.au within 3 days of your delivery. You may be required to send us images of the damage for further assessment. Please do not attempt to return the items before speaking to our service team.
      4. If you purchase hardware kit and bolts, please make sure to make correct selection. If you make wrong choice, please contact us within 3 days and you will be permitted to return the hardware to us. We will refund the price of the Products, but not the postage cost.
    3. Price of Products and Delivery Charges
      1. The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system.
      2. Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
      3. The price of a Product includes GST (where applicable) at the applicable current rate chargeable in Australia for the time being. However, if the rate of GST changes between the date of your order and the date of delivery, we will adjust the GST you pay, unless you have already paid for the Products in full before the change in GST takes effect.
      4. Unless otherwise stated, any accessories shown in any image of products are not automatically included in the sale.
      5. Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you in writing of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
      6. The Delivery charge is calculated based on size, weight and delivery destinations.
    4. How to Pay
      1. Payment for the Products and all applicable delivery charges is in advance.
    5. Guarantees
      1. The Products we sell to you come with a guarantee. For details of the applicable terms and conditions, please refer to the guarantee provided with the Products.
      2. If you are a consumer, a guarantee is in addition to your legal rights in relation to Products that are faulty or not as described.
    6. Our Warranty for the Products
      1. We provide a warranty that on delivery and for a period of 12 months from delivery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 15.1 and 15.2.
      2. The warranty does not apply to any defect in the Products arising from:

    i.     fair wear and tear;

    ii.     wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

    iii.     if you fail to operate or use the Products in accordance with the user instructions;

    iv.     any alteration or repair by you or by a third party who is not one of our authorised repairers

    1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits given to the Customer in this Warranty are in addition to other rights and remedies under a law in relation to the Products to which this warranty applies
    1. Our Liability If You Are a Consumer
      1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
      2. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    2. Events Outside Our Control
      1. An "Event Outside Our Control" means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
      2. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

    i.     we will contact you as soon as reasonably possible to notify you; and

    ii.     our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

    1. Communications Between Us
      1. When we refer, in these Terms, to "in writing", this will include e-mail.
      2. If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us in your order.
      3. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
    2. Other Important Terms
      1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on this webpage if this happens.
      2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of our warranty to the recipient of the gift without needing to ask our consent.
      3. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of our warranty, but we and you will not need their consent to cancel or make any changes to these Terms.
      4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
      5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

    This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our websites; www.boori.com.au whether as a guest or a registered user. Please read these terms of use carefully before you start to use the sites. By using our sites, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our sites.

    Information About Us

    www.boori.com.au site is operated by Boori Australia Pty Ltd (“We”), ACN 160 962 354. Our main trading address is 18-20 Charles St, St Marys NSW 2760.

    Accessing Our sites

    Access to our sites is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our sites without notice (see below). We will not be liable if for any reason our sites are unavailable at any time or for any period.

    From time to time, we may restrict access to some parts of our sites, or our entire sites, to users who have registered with us.

    If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

    When using our sites, you must comply with the provisions of our acceptable use policy, detailed below.

    You are responsible for making all arrangements necessary for you to have access to our sites. You are also responsible for ensuring that all persons who access our sites through your internet connection are aware of these terms, and that they comply with them.

    Intellectual Property Rights

    We are the owner or the licensee of all intellectual property rights on this site, and in the material published on it. Those works are protected by trade mark and copyright laws and treaties around the world. All such rights are reserved.

    You may print off one copy, and may download extracts, of any page(s) from our sites for your personal reference and you may draw the attention of others within your organisation, to material posted on our sites.

    You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

    Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

    You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

    If you print off, copy or download any part of our site in breach of these terms of use, your right to use our sites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

    Trade Marks

    "BOORI" is an Australian registered trade mark of Boori International Pty Limited.

    Reliance on Information Posted

    Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our sites, or by anyone who may be informed of any of its contents.

    Our Sites Change Regularly

    We aim to update our sites regularly, and may change the content at any time. If the need arises, we may suspend access to our sites, or close it indefinitely. Any of the material on our sites may be out of date at any given time, and we are under no obligation to update such material.

    Our Liability

    The material displayed on our site are provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

    All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
    Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our sites or in connection with the use, inability to use, or results of the use of our sites, any websites linked to it and any materials posted on it, including:
    loss of income or revenue;
    loss of business;
    loss of profits or contracts;
    loss of anticipated savings;
    loss of data;
    loss of goodwill;
    wasted management or office time; and
    whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
    This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

    Information About You and Your Visits to Our Site

    We process information about you in accordance with our privacy policy. By using our sites, you consent to such processing and you warrant that all data provided by you is accurate.

    Transactions Concluded Through Our Site

    Contracts for the supply of GOODS or SERVICES formed through our site or as a result of visits made by you are governed by our terms and conditions of supply detailed below.

    Uploading Material to Our Site

    Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in our acceptable use policy detailed below. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.

    Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

    We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.

    We have the right to remove any material or posting you make on our sites if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy detailed below.

    Viruses, Hacking and Other Offences

    You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

    By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

    We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

    Linking to Our Site

    You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

    You must not establish a link from any website that is not owned by you.

    Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy detailed below.

    If you wish to make any use of material on our site other than that set out above, please address your request to info@boori.com.au.

    Links from Our Site

    Where our site contains links to other site and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

    Variations

    We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

    This acceptable use policy sets out the terms between you and us under which you may access our websites info@boori.com.au ("our site").This acceptable use policy applies to all users of, and visitors to, our sites.Your use of our sites means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use above.

    Prohibited Uses

    You may use our site only for lawful purposes. You may not use our site:

    • In any way that breaches any applicable local, national or international law or regulation.
    • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
    • For the purpose of harming or attempting to harm minors in any way.
    • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards detailed below.
    • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
    • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

    You also agree:

    • Not to reproduce, duplicate, copy or re-sell any part of our sites in contravention of the provisions of our terms of website use as detailed above.
    • Not to access without authority, interfere with, damage or disrupt:
    • any part of our site;
    • any equipment or network on which our sites are stored;
    • any software used in the provision of our site; or
    • any equipment or network or software owned or used by any third party.

    Interactive Services

    We may from time to time provide interactive services on our site, including, without limitation:

    • Chat rooms; and
    • Bulletin boards.

    ("interactive services").

    Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

    We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our sites, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our sites, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

    The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.

    Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

    Content Standards

    These content standards apply to any and all material which you contribute to our site ("contributions"), and to any interactive services associated with it.

    You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

    Contributions must:

    • Be accurate (where they state facts).
    • Be genuinely held (where they state opinions).
    • Comply with applicable law in the UK and in any country from which they are posted.

    Contributions must not:

    • Contain any material which is defamatory of any person.
    • Contain any material which is obscene, offensive, hateful or inflammatory.
    • Promote sexually explicit material.
    • Promote violence.
    • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
    • Infringe any copyright, database right or trade mark of any other person.
    • Be likely to deceive any person.
    • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
    • Promote any illegal activity.
    • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
    • Be likely to harass, upset, embarrass, alarm or annoy any other person.
    • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
    • Give the impression that they emanate from us, if this is not the case.
    • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

    Suspension and Termination

    We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our sites. When a breach of this policy has occurred, we may take such action as we deem appropriate.

    Failure to comply with this acceptable use policy constitutes a material breach of the terms of use detailed above upon which you are permitted to use our sites, and may result in our taking all or any of the following actions:

    • Immediate, temporary or permanent withdrawal of your right to use our site.
    • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
    • Issue of a warning to you.
    • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
    • Further legal action against you.
    • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

    We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

    Changes to the Acceptable Use Policy

    We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

    Your Concerns

    If you have any concerns about material which appears on our site, please contact info@boori.com.au.

    Thank you for visiting our site.

    Acceptance of Terms & conditions

    Boori suggests that you read the terms & conditions that are detailed below as this forms the basis of the sale agreement between you and Boori Australia when you purchase items from our outlet store. If you proceed with your purchase, you are acknowledging that you have read these terms and conditions of sale and that you acknowledge that your purchase from Boori Australia is subject by these terms and conditions.

    Boori may modify these Terms & Conditions at any time without prior notice by posting a revised versions of the Terms & Conditions on this website. The amended agreement will take effect from the time of posting on the website.

    Title

    Title for goods ordered on our site will pass to you when we receive payment in full for your order

    Where do we deliver to?

    We will deliver to most addresses within Australia.  We require a street address for delivery.  Some remote locations cannot be serviced. We do not deliver to destinations outside the Australian mainland and Tasmania.

    When can I receive my goods?

    Once you have placed an order, you will receive an order confirmation by email, including shipping and delivery estimates for each item.

    Shipping/Delivery Third Party Freight Services

    The lead times for delivery will vary from 7-10 working days based on points of destination. Please refer to our shopping cart to calculate your freight cost. This cost will base on size, weight and delivery destinations.

    Deliveries must be signed for by anyone at the delivery address who is over 18 years old. If someone is not able to sign for your delivery, the carriers will leave a card. You will need to contact the carrier and organise an alternative delivery arrangement, which may incur re-delivery fees.

    IMPORTANT: As most of our furniture is considered as heavy and/or bulky items, you will need to assist the Courier in delivering the item to your door. You agree to this condition as part of your purchase. If this is absolutely not possible, please contact us to arrange for an additional person to assist. Additional costs will apply.

    What is the cost of delivery?

    Delivery charges are calculated on a per order basis and according to the weight and size of your order and your delivery address.  If you would like an estimate of your cost of delivery, put the item into your shopping cart and estimated delivery charges will be displayed.  You will have the opportunity to view the finalised delivery charges on your order at the checkout stage before you complete your order and make your payment.

    What if delivery has not arrived?

    Please contact 02 9833 3769 or email service@boori.com.au    

    Or you can simply go to linked website and enter your tracking number.

    Return policy

    Please select your items with care when purchasing clearance and sale products.

    If you change your mind you may return the product within 7 days of the date of purchase, provided that the product is returned in its original condition in its original packaging, with the original sales invoice. This will result in a 10% restocking fee.

    Please contact service@boori.com.au to obtain the return authorisation form. You must first fill in this form before we can arrange a carrier to pick up your goods.

    Once we have received your returned items, we will fully refund you the amount you paid for the order less any cost for shipping the items to you. We will also deduct the return shipping cost from the amount that you paid.              

    Incorrectly Supplied Goods

    If we supply you with an incorrect product, we will supply you with the correct product once the incorrect product has been returned. In the event of a wrong product being supplied, you must contact us within 48 hours of receiving your goods. The freight cost incurred will be paid by Boori.

    Damaged or faulty returns

    If the item arrives damaged or faulty, please contact service@boori.com.au within 3 days of your delivery.

    You may be required to send us images of the damage for further assessment.  Please do not attempt to return the items before speaking to our service team.

    Use of Goods

    It is essential that all the products purchased from Boori are only used for the manner that are intended to be used. It is essential that the products purchased from Boori are not modifies in any way whatsoever from the condition that they were supplied in. We accept no responsibility whatsoever if products are modified in any manner from the condition that they were supplied. If you are at any time unsure about a product(s) intended use, it is essential that you contact us by email immediately for advice in this regard.

    HARDWARE & SPARE BOLTS

    Please make sure you choose the right hardware kit and bolts.  If you make the wrong choice, you must contact us within 3 days, and you will be permitted to return the hardware to us.  We will fully refund the amount, not including the postage cost.

    General

    Boori reserves the right, in its sole and absolute discretion, to modify, suspend, or discontinue at any time, with or without notice, the Boori Australia outlet store and/or services offered on or through the Boori Australia Outlet store (or any part thereof).