Boori usually uses third-party postage, courier and furniture specialist services to deliver our goods. The type of delivery service depends on which products you have ordered. The delivery service/s available for your particular order will be displayed in the check-out and your order confirmation. These include Postage, Courier, Specialist Delivery, Pick-Up and Delivery & Assembly (in-store only). Please see below for further information on each of these services.


Postage


This is used strictly for sending out hardware and small items such as bolts and mesh, which are sent via Australia Post.

How much does this cost?

The cost of postage and handling is included in the price of the hardware/accessory ordered .

How long does delivery take?

Delivery takes 3 to 14 business days, with regional areas usually taking longer. We do not offer an Express Post option on our website, but if you require the item urgently, you can contact us via 02 9833 3769 to arrange this for an added $10 cost.

Can I track my order?

We do not offer postage tracking, but if you have yet to receive your order after an inordinate amount of time, you can contact us to track down your order on your behalf.


Courier


Boori uses third-party courier services for the delivery of all Clearance products, and non-Clearance accessories and furniture up to 25kg in carton weight. These deliveries are strictly to the door with the courier under no obligation to move your items into a specific room.

How much does this cost?

Delivery cost is calculated based on the delivery address, along with the weight, dimensions and quantity of items in your order. This cost is calculated and displayed in the checkout.

How long does delivery take?

Orders sent via courier usually take between 3 to 15 business days for delivery. Delivery addresses closer to our warehouse in Sydney can usually expect a shorter lead time whereas addresses in more distant states such as Western Australia or Queensland will likely expect a longer lead time.

Can I track my order?

Orders delivered via courier are usually trackable. The three courier companies we most often use are Allied Express, Hunter Express and Go Logistics, each of which provide a tracking service. After we have organised for the delivery of your order, we will send you an email containing delivery information including the courier company used and a tracking number. You can then track your order via the relevant company’s website.

What are my responsibilities?

You must notify us of any potential obstacles that may increase the difficulty of the job such as steep slopes, difficult parking, staircases and narrow corridors.

In order to confirm that your delivery has arrived, you must ensure that there is someone at home to sign for it. After signing for the delivery, all responsibility for the goods passes onto you.

If the delivery worker is not able to successfully deliver your goods because there is no one at home or you have not properly warned of potential obstacles, Boori reserves the right to charge you for any additional costs incurred. Usually, if no one is at home at the time of delivery, the courier will leave a card. Please contact the courier to organise the re-delivery of your goods.

If the item/s you have ordered are particularly heavy, you may need to assist the delivery worker in carrying the item/s to your door. If this is absolutely not possible, please contact us to arrange for an additional person to assist. Additional costs will apply.

Please check your goods and report any damage within 72 hours of delivery.

Where can the courier deliver to?

Goods delivered via courier can be addressed to almost any home or work address in Australia with the exception of some remote, regional areas. If you have any concerns or inquiries, please contact us on 02 9833 3769.


Specialist Delivery


This is a third-party furniture specialist service that we use for larger non-clearance items heavier than 25kg, which are more difficult to carry. This is to ensure that your goods are handled properly and are not damaged during transit. These deliveries are strictly to the door with the courier under no obligation to move your items into a specific room.

How much does this cost?

This has a $120 flat rate regardless of how many items are ordered.

How long does delivery take?

Specialist furniture services require increased complexity when organising delivery, and as a result generally take longer than courier deliveries. These deliveries can take up to 25 business days.

Can I track my order?

Furniture specialist services do not have a tracking service. Instead, the furniture specialist company will call you to arrange for a delivery date.

What are my responsibilities?

You must notify us of any potential obstacles that may increase the difficulty of the job such as steep slopes, difficult parking, staircases and narrow corridors.

In order to confirm that your delivery has arrived, you must ensure that there is someone at home to sign for it. After signing for the delivery, all responsibility for the goods passes onto you.

If the delivery worker is not able to successfully deliver your goods because there is no one at home or you have not properly warned of potential obstacles, Boori reserves the right to charge you for any additional costs incurred.

If the item/s you have ordered are particularly heavy, you may need to assist the delivery worker in carrying the item/s to your door. If this is absolutely not possible, please contact us to arrange for an additional person to assist. Additional costs will apply.

Please check your goods and report any damage within 72 hours of delivery.

Where can the specialist delivery service deliver to?

The specialist delivery option is limited to addresses in Sydney metro, Melbourne metro, Brisbane metro, and the Gold Coast.


Pick-Up


Pick-up is only available for those living in Greater Sydney, as our sole warehouse is located in the suburb of St Marys in the Western Sydney region. If you do not live in this region but are confident and happy to pick up your goods, please contact us via 02 9833 3769.

How much does this cost?

This option costs $25.00.

When can I pick up my goods?

Our warehouse is open Monday to Thursday 7am to 2:00pm, and Friday 7am to 12pm. After you have placed your order, we will notify you once your order has been prepared and is ready for pick up. 

What are my responsibilities?

You must pick up your goods within 5 business days of notification. Failure to do so will incur a storage fee of $10 per day. 

You must bring an appropriate vehicle and any additional material needed to protect and secure your goods during transport.

After you have signed for your goods and they have left our warehouse, full responsibility of the goods passes onto you, and Boori is no longer liable for any damage that the goods may incur.


Delivery & Assembly


This is a service that we limit to only purchases at a Boori store. This includes delivery and assembly of your goods, as well as the removal of all boxes and packaging material.

How much does this cost?

The cost of this option will be communicated to you by store staff.

How long does delivery & assembly take?

Boori uses our own employees for this service as they are familiar with our products and know how to assemble them properly. Our Delivery & Assembly team’s schedule varies greatly and so it is difficult to provide an estimated waiting time for this service. After placing your order, we will contact you and try to arrange for a day and time that is suitable for both parties.

The duration of the actual delivery & assembly depends on the quantity and type of product with wardrobes and bunk beds typically taking longer to assemble.

Can I track my order?

There is no tracking service available for the Delivery & Assembly service.

What are my responsibilities?

You must notify us of any potential obstacles that may increase the difficulty of the job such as steep slopes, difficult parking, staircases and narrow corridors.

You must ensure that there is someone at home to sign for the delivery and let the delivery & assembly team in.

You must prepare the room and make sure that there is enough space for the technicians to assemble the products.

If the delivery worker is not able to successfully deliver your goods because there is no one at home or you have not properly warned of potential obstacles, Boori reserves the right to charge you for any additional costs incurred.

If you need to cancel and reschedule the delivery & assembly date, you must provide us with at least two business days prior notice.

Please check your goods and report any damage within 72 hours of delivery.

Where is Delivery & Assembly available?

This option is only available for delivery addresses within the Sydney Metro region.


Delivery FAQ


How do I know which delivery services are available for a product?

At the checkout once you've entered your address, the Shipping Methods section will update with the delivery service/s available to you, along with their corresponding price.

How do I know which delivery service my order will use?

All available delivery options for your order (Postage, Courier, Specialist Delivery, Pick-up) should be viewable at the checkout where you can then select the option that best suits you. After you finish the checkout process, you will receive an order confirmation email, which will also state the delivery service. Once Boori has dispatched your goods, you will receive an additional email with information regarding your delivery.

Why can’t I see all the delivery options for my order?

Our website is designed to automatically display only the delivery service options that are available for your order. Certain delivery options are restricted to particular postcodes and particular products.

If I order several items, will they arrive together?

Yes, as long as all the items are from the same order.

If I order multiple items that are assigned different delivery options, how will I be charged?

Our website will automatically adjust the available delivery options for your order, with the Specialist Delivery option taking precedence over Courier. For example, if you order an item that only allows for the Specialist Delivery option and an item that allows for the Courier option, only the Specialist Delivery option will be made available.

Do you ship outside Australia?

No. However, if you live overseas and are after hardware, please contact us on 02 9833 3769 or [email protected].

Can my goods be delivered to a specified room?

No. Courier and Specialist Delivery services strictly deliver to the door.

I live in an apartment. Will my goods be delivered to my unit’s door?

Your goods can be delivered to your unit’s door provided that you assist the delivery worker with carrying the goods up the stairs or onto the lift.

Why can’t you deliver my order to my delivery address?

Certain items have delivery postcode restrictions. Any orders containing a non-clearance item over 25kg in carton weight is assigned the Specialist Delivery service and is therefore restricted to only Sydney Metro, Melbourne Metro, Brisbane Metro, and the Gold Coast.

Any orders with Courier or Postage as the selected delivery service should be able to be delivered to almost all addresses in Australia. If you are having issues with this, please contact us on 02 9833 3769.

Can you hold an order to be dispatched later?

Boori can only hold your order for a maximum of one week. After that, holding your goods at our warehouse will incur a storage fee of $10 per business day.

How will deliveries be impacted by public holidays?

As with most companies, Boori’s office and warehouse closes during public holidays, which expectedly results in delays to the processing and delivery of all orders.

This is especially so during the Christmas break when the warehouse is closed for two weeks. Additionally, after resuming regular business hours, there is often a backlog and more difficulty in securing courier and furniture specialist services for delivery. Therefore, if you are placing an order shortly before or during Christmas, your goods will likely not arrive until mid-January or February.


If you have any questions regarding our shipping and delivery options, please contact our Customer Service Team:

Telephone: 02 9833 3769
Email: [email protected]