Frequently Asked Questions

Below you'll find some questions we are commonly asked at Boori. If your question is not here, please feel free to use our enquiry form in the left menu to get in touch with our Customer Services team.

Visit our stockist page to find your nearest retailer. Items on display will vary from store to store, so if you're after a specific item we suggest that you phone ahead.

All our cots meet the Australian and New Zealand safety standards AS/NZS:2172/2003

All our cots and cot beds have a label on the base board. As well as providing you with important safety information, this also states a recommended mattress size. We've written a helpful mattress buying guide over on our blog.

Yes, please see details of our extensive warranty here.

Please read our helpful guide on looking after your Boori furniture here.

Smaller hardware products, like bolts and glide pins are available to purchase directly from our website here. If you can't find what you're looking for, please use our enquiry form to contact our Customer Services team.

Like all new products that have been carefully wrapped in protective packaging, naturally occurring gasses accumulate. Even a nearly odourless material like wood may build up a strong smell if kept in a closed box for extended periods. What you can smell is this build up dissipating, it is called offgassing and is a naturally occurring process. 

For some deliveries, Boori may use specialised transport companies, which do not provide tracking. In these cases, the transport company will contact you directly to arrange the delivery day.

Hardware orders usually do not come with tracking. These are sent via Australia Post and you should receive these within 10 business days.

The shipping calculator works on just the postcode. Though delivery can be arranged to most addresses in Australia, there are some restrictions placed on particularly remote addresses. 

Additionally, particularly heavy and bulky items e.g. dressers and wardrobes are limited to Sydney, Melbourne, Brisbane, Adelaide and Gold Coast metro areas.

If you're having issues with Zip Pay, please ensure that the billing address and email details you have entered match up with those same details in your Zip account. If you're still having issues please contact zip via 02 8294 2345.

All Boori cot beds can transform into a toddler bed lasting you from birth to around 4-5 years. (Toddler Guard Panel can be purchased separately). Some cot beds have the option to rotate the fixed side panel to provide a low side when converted to a toddler bed.